Refund and return policy

At Tesla Bird Zone, we are committed to ensuring your complete satisfaction with your purchase. Below is our Returns and Refunds Policy, which outlines the process and conditions under which you can return a bird and receive a refund or replacement.

1. 30-Day Return Policy

We offer a 30-day return policy from the date of purchase. If for any reason you are not completely satisfied with your new bird, you may return it within 30 days of the purchase date.

Conditions for Return:

•Bird Health: The bird must be in good health, with no signs of illness or injury caused by improper care after leaving our facility.

•Original Purchase Documentation: The bird must be accompanied by the original purchase receipt or documentation.

•Transportation Condition: The bird must be transported safely, following our guidelines to ensure minimal stress.

•Restocking Fee: A restocking fee of 20% of the purchase price may apply, which helps cover the costs associated with the return process.

2. Refund Process

•Inspection: Once we receive the bird, it will be inspected by our staff. If the bird meets all the return conditions, a refund will be processed.

•Timing: Refunds will be issued within 5-7 business days after we receive and approve the returned bird.

•Refund Method: The refund will be processed using the original payment method. If that method is no longer valid, we will issue a store credit.

3. Exchange Policy

•If you prefer, you can exchange your bird for another within the 30-day return period.

•Bird Availability: You can choose a different bird of equal or lesser value. If you wish to upgrade to a more expensive bird, you will be responsible for the difference in price.

•Shipping Costs: Any additional shipping costs for the new bird will be the responsibility of the customer.

4. Exceptions and Non-Refundable Items

•Birds that are returned in poor health due to negligence or improper care after purchase will not be eligible for a refund.

•Custom orders, special breed requests, and birds not listed on our “Available Birds” page are final sale items and cannot be returned or exchanged.

5. Contact Us

If you have any questions about our Returns and Refunds Policy or need assistance with a return, please contact us.

6. Additional Assistance

We are here to help! If you need guidance on the return process or have concerns about your bird’s health, don’t hesitate to reach out. We want to make sure your experience with Tesla Bird Zone is as positive as possible.